The Ford Meter Box Company, Inc. Customer Satisfaction Survey
Complete and submit this survey before December 1, 2008 for a chance to win a $250 giftcard of your choice from Best Buy, Home Depot, Lowe's or Target. If interested, please include your e-mail address for winner notification only.
E-Mail Address:
The Ford Meter Box Company, Inc. always seeks to improve product quality and service. Customer resonse is vital for improving products and service.
Please respond to the areas of your experience and click on the "Submit" button. Thank you for helping The Ford Meter Box Company serve you better.
Click on the response that best describes your satisfaction with Ford products and service with 10 representing the highest level of satisfaction and 1 representing the lowest. Your reply is respectfully requested.
BRASS / WABASH PRODUCTS
Product Quality:
10
9
8
7
6
5
4
3
2
1
Product Quality Compared to Similar Companies (5=Average):
10
9
8
7
6
5
4
3
2
1
Product Quality Issue Resolution:
10
9
8
7
6
5
4
3
2
1
Product Cost:
10
9
8
7
6
5
4
3
2
1
Packaging/Shipping/Delivery:
10
9
8
7
6
5
4
3
2
1
Packaging/Shipping/Delivery
Timeliness
:
10
9
8
7
6
5
4
3
2
1
Packaging/Shipping/Delivery
Accuracy
:
10
9
8
7
6
5
4
3
2
1
PIPELINE PRODUCTS and RESTRAINTS
Overall Product Quality:
10
9
8
7
6
5
4
3
2
1
Product Quality Compared to Similar Companies (5=Average):
10
9
8
7
6
5
4
3
2
1
Product Quality Issue Resolution:
10
9
8
7
6
5
4
3
2
1
Product Cost:
10
9
8
7
6
5
4
3
2
1
Packaging/Shipping/Delivery:
10
9
8
7
6
5
4
3
2
1
Packaging/Shipping/Delivery
Timeliness
:
10
9
8
7
6
5
4
3
2
1
Packaging/Shipping/Delivery
Accuracy
:
10
9
8
7
6
5
4
3
2
1
SERVICE PERSONNEL
Customer Service Representative:
Friendliness:
10
9
8
7
6
5
4
3
2
1
Professionalism:
10
9
8
7
6
5
4
3
2
1
Dependability:
10
9
8
7
6
5
4
3
2
1
Knowledgeable:
10
9
8
7
6
5
4
3
2
1
General Impression:
10
9
8
7
6
5
4
3
2
1
Field Sales Service Representative:
Friendliness:
10
9
8
7
6
5
4
3
2
1
Professionalism:
10
9
8
7
6
5
4
3
2
1
Dependability:
10
9
8
7
6
5
4
3
2
1
Knowledgeable:
10
9
8
7
6
5
4
3
2
1
General Impression:
10
9
8
7
6
5
4
3
2
1
PRODUCT LITERATURE / INFORMATION
Catalog Usefulness:
10
9
8
7
6
5
4
3
2
1
Submittal Sheets Usefulness:
10
9
8
7
6
5
4
3
2
1
New Product Flyers Usefulness:
10
9
8
7
6
5
4
3
2
1
Website Usefulness:
10
9
8
7
6
5
4
3
2
1
Your Company Name:
City, State/Province, Country:
Position/Title:
Name (Optional):
Please check one:
Distributorship
Engineering Firm
Municipality / Water Authority
Please offer specific comments or suggestions on quality, service, performance, or product offering, especially in areas other companies outperform Ford.: